Privacy Policy

1. What we collect

We collect only what's needed to provide and improve our services:

• Account information — name, email, phone, address, business details
• Payment information — processed by our payment partners; we don't store full card numbers
• Service usage data — server logs, resource usage, support interactions
• Cookies and analytics — site behaviour to improve our website

2. How we use it

We use your information to:

• Deliver and maintain the services you purchased
• Process payments and renewals
• Communicate about your account and services
• Improve our products based on usage patterns
• Comply with legal obligations

3. What we don't do

We never sell your personal data. We don't share your information with advertisers. We don't use your content to train AI models or for any purpose beyond providing the services you paid for.

4. Who we share data with

Limited to service providers who help us operate:

• Payment processors (bKash, Nagad, Stripe, etc.)
• Email delivery services for transactional emails
• Infrastructure providers (datacenter operators)
• Legal authorities when required by law

5. Data retention

We keep account data while your account is active and for 2 years after closure for compliance reasons. Server backups are typically retained for 14–30 days depending on the plan. You can request earlier deletion by contacting support.

6. Your rights

You have the right to:

• Access the data we hold about you
• Request correction of inaccurate data
• Request deletion of your data (subject to legal obligations)
• Export your data in a portable format
• Object to processing for marketing purposes

Email privacy@orcus.bd to exercise any of these rights.

7. Security

We use industry-standard security practices: encrypted connections (TLS), encrypted storage at rest, regular security audits, employee access controls, and incident response procedures. No system is perfectly secure, but we work hard to protect your data.

8. Cookies

We use essential cookies (for login sessions) and analytics cookies (to improve the site). You can disable non-essential cookies via your browser settings. We don't use advertising or tracking cookies.

9. International transfers

Your data is primarily stored in Bangladesh. Some services may involve transfer to our Helsinki datacenter or to service providers based in other countries. We use appropriate safeguards for any such transfers.

10. Changes to this policy

We may update this policy occasionally. Material changes will be communicated via email or dashboard notification before they take effect.

11. Contact

Questions about privacy? Email privacy@orcus.bd.